Shipping and delivery
Do You Offer Worldwide Shipping?
Yes. CLAIR ships worldwide, including the United States, Canada, Europe, the United Kingdom, Australia, New Zealand, and Oceania.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once processed, your order will be carefully prepared and handed over to the shipping carrier.
Shipping Method
Free Shipping
We offer free shipping on all orders.
All orders include a 30-day return policy.
Delivery Times
After your order has been processed, estimated delivery times are:
Worldwide: 5–7 business days.
Please note that these delivery times are estimates only. Actual delivery may vary due to customs clearance procedures, weather conditions, flight availability, high seasonal demand, or local courier delays.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
If your tracking information does not update or appears incorrect, please contact us via the contact form on our website, and our support team will be happy to assist you.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees upon arrival in your country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs authority before placing an order.
Changing Your Shipping Address
Please carefully review your shipping and billing details during checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an error is made on our part, we will send a replacement at no additional cost.
Lost or Stolen Packages
Delivered but Not Received
If tracking shows your package as delivered but you have not received it, please check your mailbox, property, or with neighbors, and contact your local courier or postal service.
If the issue persists after 1–2 business days, please file a claim with the courier and contact us via our website so we can assist you further.
Lost in Transit
An order is considered lost in transit if there are no tracking updates for 25 consecutive days.
In this case, please contact us through our website so we can review the situation and provide appropriate assistance.
Responsibility Disclaimer
CLAIR is not responsible for lost or stolen packages with confirmed delivery by the carrier.
Once delivery is confirmed by the shipping provider, responsibility transfers to the recipient.
Contact Us
For any shipping or delivery questions, please contact us via the contact form on our website: